http://resilientambassadors.com/2010/06/can-usability-heuristics-be-used-to-evaluate-patient-experience/ trend-tracking. idea-generation. progress. Sat, 07 Jan 2012 20:33:48 +0000 hourly 1 http://resilientambassadors.com/2010/06/can-usability-heuristics-be-used-to-evaluate-patient-experience/comment-page-1/#comment-147 JillianKetterer Thu, 03 Jun 2010 17:18:31 +0000 http://resilientambassadors.com/?p=437#comment-147 I like your suggestion! I think pharmacies and insurance companies probably do have standards and consistency (from their own standpoint.) However, from a patient's usability standpoint, there are clearly major gaps. I wonder who these systems are really designed for? ;-) I like your suggestion! I think pharmacies and insurance companies probably do have standards and consistency (from their own standpoint.) However, from a patient's usability standpoint, there are clearly major gaps. I wonder who these systems are really designed for?

]]> http://resilientambassadors.com/2010/06/can-usability-heuristics-be-used-to-evaluate-patient-experience/comment-page-1/#comment-146 Tweets that mention Can usability heuristics be used to evaluate patient experience? « Resilient Ambassadors of Change -- Topsy.com Thu, 03 Jun 2010 15:51:06 +0000 http://resilientambassadors.com/?p=437#comment-146 [...] This post was mentioned on Twitter by Matt Holtman, Jillian Ketterer. Jillian Ketterer said: Resilient Ambassadors of Change: Can usability heuristics be used to evaluate patient experience? - http://bit.ly/crz9mW [...] [...] This post was mentioned on Twitter by Matt Holtman, Jillian Ketterer. Jillian Ketterer said: Resilient Ambassadors of Change: Can usability heuristics be used to evaluate patient experience? – http://bit.ly/crz9mW [...]

]]> http://resilientambassadors.com/2010/06/can-usability-heuristics-be-used-to-evaluate-patient-experience/comment-page-1/#comment-145 kr0wsbud Thu, 03 Jun 2010 15:12:02 +0000 http://resilientambassadors.com/?p=437#comment-145 I think if we had a room full of people discussion this topic, as you have it split into subtopics, we'd come up with many examples of low hanging fruit just waiting to be addressed. Most of this post has to do with the doctor patient encounter (for lack of a less sci fi sounding term), there could also be standards and consistency at pharmacies and with insurance companies. No patient should ever walk out of the doc's office with a prescription in hand to find that the pharmacy has some rule or the insurance company has some rule that prevents them from pursuing the treatment or even delays treatment. I have a meeting to go to now, but you've given me stuff to think about... I think if we had a room full of people discussion this topic, as you have it split into subtopics, we'd come up with many examples of low hanging fruit just waiting to be addressed. Most of this post has to do with the doctor patient encounter (for lack of a less sci fi sounding term), there could also be standards and consistency at pharmacies and with insurance companies. No patient should ever walk out of the doc's office with a prescription in hand to find that the pharmacy has some rule or the insurance company has some rule that prevents them from pursuing the treatment or even delays treatment. I have a meeting to go to now, but you've given me stuff to think about…

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